HC ONLINE SHOP FAQ
What are the delivery charges for orders from the Online Shop? We offers free shipping service in Lahore. In other areas, shipping costs apply. Find detailed information here.
Which payment methods are accepted in the Online Shop?
We accept payment by credit card (VISA / MasterCard / AMERICAN EXPRESS), by debit card (VISA), by direct bank transfer services and also cash on delivery.
How secure is shopping in the Online Shop? Is my data protected? Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party.
What exactly happens after ordering?
After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse on the same day, or, at the latest, the following work day. Orders via pre-payment are sent out on the day we receive the payment.
Why have I not received an order confirmation?
Some e-mail services incorrectly flag automated messages from our servers as spam – if you don´t receive anything, please check your spam folders first. You may also accidentally have provided an incorrect e-mail address – in this case please contact our Order-Support to check whether we received your order.
Do I receive an invoice for my order?
Yes. You will receive your invoice in PDF format via e-mail when your order is sent out to you.
I have not yet received my delivery, although the stated delivery time has passed.
On rare occasions or in remote areas there sometimes might be a delay. HC unfortunately has no influence on this. If the announced shipping times are exceeded significantly, please contact our Order-Support with your order number.
How can I contact HC?
Our full contact information can be found here.
Address: G37-Jeff Heights Near Hafeez Center, Gulberg-III, Lahore
Phone: 04235782408 Cell: 03072001515, 03336250844
Email: email@example.com, firstname.lastname@example.org